Maintenance and support
Clear arrangements for your website, including after launch.
Your website needs attention after delivery too. We discuss the support, checks and maintenance that suit your website. You know what to contact us about, what is included and how your requests will be handled.
Book a free callThe possibilities
What we can take care of
We agree which elements your project needs. Your quotation sets out the scope, deliverables and revision rounds.
Support arrangements
A clear description of the support, availability and response times included in your subscription.
Agreed maintenance
Maintenance and checks suited to your website’s technology and the scope of your subscription.
Reviewing change requests
Assessment of requested changes, with clarity on what is covered and what needs a separate quotation.
Handling urgent issues
Arrangements for urgent problems. An unavailable website or serious security issue takes priority.
Our approach
From first conversation to a clear approach
Discuss your needs
We review your website and identify the support and maintenance that are needed and feasible.
Agree the coverage
We set out coverage, costs, availability and response times, so you know what to expect.
Support and coordinate
Submit questions through our support channels. We handle them under your agreed terms and discuss additional work beforehand.
The investment
What shapes the investment?
Costs depend on your website and the support you choose. Your proposal makes clear what is included and what is outside its scope.
- Website size and technology
- Maintenance and requested checks
- Coverage and agreed response times
- Included work and additional requests
Common questions
Good to know
Is 24/7 support included as standard?
24/7 support is available to Fast Digital Services subscription clients under their agreed coverage and response times. Without a subscription, support hours are daily from 9:00 AM to 6:00 PM.
Does maintenance include new features?
This depends on your agreement. New functionality and work outside the agreed coverage are discussed and quoted separately before we begin.
Where should existing clients report a problem?
Use the support page, email support@fastsites.nl or call +31 70 204 2404. Clearly mark an unavailable website or serious security issue as urgent.
Discuss the support your website needs.
Book a free introductory call of around 30 minutes to discuss your needs. Already a client and need help? Go directly to support.